BasketShipping and Returns
Domestic Shipping (UK):
Orders placed before 1pm will be shipped the sameday subject to our stock and will arrive nextday if Products available for shipping are shown as 'In Stock'. The main shipping choices available during the final stage of our shopping cart checkout are:
- Special Delivery - Royal Mail - [£7.00] Next Day Service Monday to Friday, 'may' deliver to residential addresses on a Saturday
- International - [1-4 days] - Service via UPS express courier, [USA - from £26], other countries are shown below.
* Please ensure that someone is available to sign for the parcel at the delivery address. You may provide a work address if you wish during the checkout process. City-link will only make ONE delivery attempt, if nobody is available at the address, they will leave a card and expect you to contact them, they cannot leave with a neighbour unless you pre-arrange this with us. A redelivery will cost £3.00 and a change of address will be £6.50, you may also collect from their depot. If the shipment is not collected after 4 days they will return it back to us, re-deliveries will be chargeable.
Warranty and Returns Policy
- Please ensure your Mask order is correct as we cannot provide a refund.
We cannot entertain refunds on masks which have not failed. We guarantee all the items we sell for a period of 3 months from sale against defect and failure to perform. Items which do fail to perform within the warranty period, will at our discretion, be repaired or replaced free of charge. Any refunds which are authorised should be returned to the following address with a copy of the invoice along with your reason for return . Items MUST be returned in the condition they were sold in.
USA and International Orders:
Must be received before 11.00am to be despatched on the same day (note: £1 is approx $1.53, see here for latest exchange rates)
Special Delivery and Initial Citylink are the fastest and most reliable services we have ever used. The delivery to the UK is a 1-2 day service (subject to stock) when choosing these methods. We cannot 'guarantee' a nextday service, though often it will arrive nextday (except during Christmas). Please make your choice on the checkout page of our shopping cart. Parcels weighing over 1kg in weight will automatically be sent using Carrier nextday service from day of despatch unless otherwise specified. Most orders placed before 12 Noon are usually be despatched sameday but we cannot guarantee this, call us to find out the status of your order on +44 (0)844 8040220. Orders placed late Friday afternoon or on a weekend, will not be sent until the following Monday or Tuesday. Should you wish to have a Saturday Delivery, there is an additional charge, see below table.
Please Note: These rates are for most items. We reserve the right to adjust charges to reflect the additional cost of shipping items of greater than average weight (such as bulk orders). Shipping & Handling is based on weight of the Order using the following schedule (all prices in GBP and exclude VAT)
| Shipping Region | Shipping Charges (Approx.) | |||
|---|---|---|---|---|
| UK Citylink Courier (Nextday) |
Upto 15kg |
|||
|
UK /N.Ire Special Delivery (Royal Mail SD) |
0.5kg |
1kg |
2kg |
3kg |
| Channel Islands (Royal Mail SD) - VAT is not added |
0.5kg |
1kg |
2kg |
3kg |
| USA / Canada - VAT is not added |
1kg |
2kg |
3kg |
4kg |
| Central EU / Irish Republic - VAT is added at cart |
1kg |
2kg |
3kg |
4kg |
| North EU / Baltics / Med. Islands - VAT is added at cart |
1kg |
2kg |
3kg |
4kg |
| Africa / Non EU European Countries - VAT is not added |
1kg |
2kg |
3kg |
4kg |
| Middle East / South America - VAT is not added |
1kg |
2kg |
3kg |
4kg |
| Asia - VAT is not added |
1kg |
2kg |
3kg |
4kg |
| For which countries comprise the above
areas, see the [Basket].
VAT is 17.5% TAX for EU Countries only. For more information on [what is VAT?]. For [Currency Convertor] |
||||
Insurance
All CityLink parcels are insured for £13,000 by default. Special Delivery is insured for up to £250. Recorded Delivery Items are insured up to £20. This cover does not protect against consequential or commercial loss but does cover against damage or parcel misplacements. Thankfully, a VERY rare occurrance.
A Saturday delivery (UK Only) is available but at extra £13.45 inc VAT, please indicate this in the comments section of the checkout form and we will advise you of the additional cost by phone or email.
We use City Link for UK Mainland, Special Delivery for Northern Ireland, Channel islands and Royal Mail for the Irish Republic, and deliveries will take longer (3 - 5 days).
All Prices are listed with and without VAT
Prices are listed exclusive of VAT but for the UK and European Union and will be subject to VAT @ 17.5%, this will be seen in Red writing in brackets below the vat exclusive price. Countries OUTSIDE of these areas will NOT be charged VAT but WILL incurr local customs and excise charges upon delivery. Please ensure that you log-in to see the correct Tax position for your country and status.
Companies who are within Europe and are VAT Registered, will NOT be charged VAT provided they supply their VAT number on the Checkout form. Customers in the Channel Islands are exempt from VAT charges.
The standard delivery is for packages up to 5kg, Larger packages are charged additionally pro-rata/kg. You can track your delivery by clicking the 'Tracking' link. Insurance (loss & damage except consequential) is available only for UK orders at an additional cost.
Warranty and Returns Policy
- Please ensure your Mask order is correct as we cannot provide a refund.
We cannot entertain refunds on masks which have not failed. We guarantee all the items we sell for a period of 3 months from sale against defect and failure to perform. Items which do fail to perform within the warranty period, will at our discretion, be repaired or replaced free of charge. Any refunds which are authorised should be returned to the following address with a copy of the invoice along with your reason for return . Items MUST be returned in the condition they were sold in.
Masks of Venice Shop,
10 High Street,
Chester,
CH4 8SE, UK
Tel: +44 (0)844 8040220
Fax: +44 (0)700 6039939
Back-Orders Policy
If we are unable to ship all the goods due to an item being out of stock, we will ship the short items free of charge once they have arrived in stock.
Overseas Shipping:
UPS are used for overseas shipping. Please allow a few days for delivery. Contact us for large order quotations, etc.
Customs Information
Customs forms for all international packages list the value of your order's contents as well as a description of the items. Any customs or import duties are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information. Masks are categorized as Commodity Code: 650400 Other Headgear see: http://online.businesslink.gov.uk/bdotg/action/tariffFilter?key.commodityCode=650400 (Normally Duty Free)