Domestic Shipping (UK):
Orders placed before 12 noon will be shipped the sameday subject to our stock and the delivery option you choose. Products available for shipping are shown as 'In Stock'. The main shipping choices available during the final stage of our shopping cart checkout are:

1. 1st Class - Recorded Mail -[£3.95] No Tracking Available, can take up to 10 days at busy times of the year.
2. Special Delivery - Royal Mail - [£7.00] Next Day Service Monday to Friday, 'may' deliver to residential addresses on a Saturday
3. Citylink Courier* - Next Day - [£6.50] inc. Insurance
4. International - [2-4 days] - Service via express courier, [USA - from $26], other countries are shown below.
* Please ensure that someone is available to sign for the parcel at the delivery address. You may provide a work address if you wish during the checkout process. City-link will only make ONE delivery attempt, if nobody is available at the address, they will leave a card and expect you to contact them, they cannot leave with a neighbour unless you pre-arrange this with us. A redelivery will cost £3.00 and a change of address will be £6.50, you may also collect from their depot. If the shipment is not collected after 4 days they will return it back to us, re-deliveries will be chargeable.

USA orders:
Must be received before 11.00am to be despatched on the same day (note: £1 is approx $1.71, see here for latest exchange rates)

Citylink and Special Delivery are the fastest services. The delivery to the UK is a 1-2 day service (subject to stock) when choosing these methods. We cannot 'guarantee' a nextday service, though often it will arrive nextday (except during Christmas). Please make your choice on the checkout page of our shopping cart. Parcels weighing over 1kg in weight will automatically be sent using Carrier nextday service from day of despatch unless otherwise specified. Most orders placed before 12 Noon are usually be despatched sameday but we cannot guarantee this. Orders placed late Friday afternoon or on a weekend, will not be sent until the following Monday or Tuesday. Should you wish to have a Saturday Delivery, there is an additional charge, see below table. .

Please Note: These rates are for most items. We reserve the right to adjust charges to reflect the additional cost of shipping items of greater than average weight (such as bulk orders). Shipping & Handling is based on weight of the Order using the following schedule (all prices in GBP and exclude VAT)

Insurance
All CityLink parcels are insured for £13,000 by default. Special Delivery is insured for up to £250. Recorded Delivery Items are insured up to £20. This cover does not protect against consequential or commercial loss but does cover against damage or parcel misplacements. Thankfully, a VERY rare occurrance.

A Saturday delivery (UK Only) is available but at extra £13.45 inc VAT, please indicate this in the comments section of the checkout form and we will advise you of the additional cost by phone or email.

We use City Link for UK Mainland, Special Delivery for Northern Ireland, Channel islands and Royal Mail for the Irish Republic, and deliveries will take longer (3 - 5 days).

All Prices are listed with and without VAT
Prices are listed exclusive of VAT but for the UK and European Union and will be subject to VAT @ 17.5%, this will be seen in Red writing in brackets below the vat exclusive price. Countries OUTSIDE of these areas will NOT be charged VAT but WILL incurr local customs and excise charges upon delivery. Please ensure that you log-in to see the correct Tax position for your country and status.

Companies who are within Europe and are VAT Registered, will NOT be charged VAT provided they supply their VAT number on the Checkout form. Customers in the Channel Islands are exempt from VAT charges.

The standard delivery is for packages up to 5kg, Larger packages are charged additionally pro-rata/kg. You can track your delivery by clicking the 'Tracking' link. Insurance (loss & damage except consequential) is available only for UK orders at an additional cost.

Warranty and Returns Policy
We want you to be happy with your purchase, we guarantee all the items we sell for a period of 12 months from sale against defect and failure to perform. Items which do fail to perform within the warranty period, will at our discretion, be repaired or replaced free of charge. If you wish to have return your mask for a refund, it must not have been used for an event and must be returned in the condition you received it. Any refunds which are authorised will not include the shipping part of the invoice.

Return your mask with a copy of the invoice or invoice number along with your reason for return to:

Masks of Venice,
PO Box 3513,
Chester,
CH1 9EP, UK

Tel: 08707 605428
Fax: 01244 671455

Within 30 days
If within 30 days you are not happy with the item and have received assistance and the problem persists, then dependent on the analysis, you can choose to have either replace the item or provide a refund (except for original delivery charges).

If the part is wrongly ordered and you are returning it, please ensure that you return it in the original packaging, and that it is in a re-sellable condition. We will refund you the cost within 2 days of receiving your item back. Items MUST be returned in the condition they were sold in.

After 30 days and Specially Ordered Products
If you are returning an item which is not faulty, after 30 days of purchase or are returning stock which has been specially ordered on your behalf (not normally in our product catalogue), then we reserve the right to charge a re-stocking fee of 30% which will be subtracted from your refund or credit note upon receipt of the goods. Delivery charges cannot be refunded. Items MUST be returned in the condition they were sold in. Unused goods older than 3-months cannot be returned for a credit.

Back-Orders Policy
If we are unable to ship all the goods due to an item being out of stock, we will ship the short items free of charge once they have arrived in stock.

Overseas Shipping:
DHL and UPS are used for overseas shipping. Please allow a few days for delivery. Contact us for large order quotations, etc.
Customs Information
Customs forms for all international packages list the value of your order's contents as well as a description of the items. Any customs or import duties are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.